I have used this product for YEARS. It used to be my holy grail. I've been on a hair health journey (haven't colored my hair in 3 years, hardly use any heat, regular trims). I purchased a liter bottle of this a few months ago and something is not right, because my ends are dry like straw. I even went to my hair salon and got a treatment to help with it (left smooth as butter) started back up with this and my hair is immediately dry again. It's awful! I have 3/4 of a bottle of this that I have to toss because it is doing the exact opposite of conditioning! I use it paired with the shampoo and haven't changed ANYTHING with my routine other than purchasing this. I don't know if it's a bad batch, but I easily have been using these products for 5-6 years, maybe more. If I don't switch I'm going to lose so much progress because my ends snag in my brush. I just got a trim and the treatment last week at my salon, so I know it's not because I have split ends.

People complain it’s too thick. That’s the best part. I have a smaller bottle that I will mix the conditioner with water to create a more usable consistency. But then I use the thick stuff to mask my hair on occasion. A little more prep but I like to think it’s more bang for your buck. Great stuff. Doesn’t leave a residue.

Love the way it makes my hair feel

I love this product, but I am so frustrated and will probably stop using it mostly because it is almost impossible to get out of the bottle. It is thick and you cannot get it out. I thought it might’ve just been the first bottle that I bought so I purchased a second and it is just as bad.

I bought a bottle a few weeks ago and opened it while we were on vacation. Even though I keep the bottle upside down I can’t get it to come out. I have to stick a knife into it and this isn’t easy to do in the shower.